Name: Kokoro Card Fest 2026
Start: 2026-04-03T01:00:00.000Z
End: 2026-04-05T10:00:00.000Z
Location: Sungei Wang Plaza

Question 1

Do I need to be a TCGKL member to attend?

Accepted Answer

Yes — and it's completely free. TCGKL membership is required for event entry. Just head to our membership page, enter your email, verify with a code, and you're in. Takes about 30 seconds.

Question 2

How do I create a TCGKL account?

Accepted Answer

Visit tcgkl.com/membership, enter your email address, and verify with the code we send you. That's it — free to join, free forever.

Question 3

I forgot my password or can't log in, what do I do?

Accepted Answer

No worries! We use a passwordless login — just enter your email on the login page and we'll send you a one-time code. No password needed, ever.

Question 4

Can I change my account email address?

Accepted Answer

To update your email, head to your profile page while logged in. If you run into any issues, please contact us via WhatsApp and we'll help you out.

Question 5

Is TCGKL membership free?

Accepted Answer

Yes, TCGKL membership is completely free. There are no subscription fees or hidden charges — just sign up with your email and you're a member for life.

Question 6

Is entry to Kokoro Card Fest free?

Accepted Answer

Yes, entry is free for all TCGKL members. No ticket purchase needed — just show your membership at the door (your account on your phone works).

Question 7

Do I need to buy a separate ticket for artist signing sessions?

Accepted Answer

Yes. Event entry is free, but artist signing sessions are separate paid bookings. Each artist offers different session types at different price points. You can browse and book online on the event page, or purchase directly at the artist's signing booth on event day.

Question 8

Can I bring a friend or family member who is not a member?

Accepted Answer

Everyone entering the event needs to be a TCGKL member — but membership is free! Your friend or family member can sign up on their phone in under a minute at tcgkl.com/membership before arriving.

Question 9

Can children attend the event?

Accepted Answer

Children are welcome to attend with a parent or guardian. Children under 12 do not need their own TCGKL membership — they can enter together with their parent's account.

Question 10

Where do I find my QR code for entry?

Accepted Answer

Your QR codes are available in two places: the booking confirmation email we sent you, and your profile page on tcgkl.com when you're logged in. Just open the app or website on your phone — no need to print anything.

Question 11

How do I book a signing session?

Accepted Answer

On the event page, tap an artist card to see their available sessions. Pick your session type and time slot, add to cart, and check out. Your slot is held for 15 minutes while you complete payment — so no one else can grab it.

Question 12

What types of signing sessions are available?

Accepted Answer

It varies by artist. Common session types include Autograph, Sketch (Black & White or Colour), Shikishi (Black & White or Colour), Autograph + Photo, Head Sketch, Comic Cover, and Blank Card. Check each artist's card on the event page for their specific offerings and prices.

Question 13

Can I book multiple artists?

Accepted Answer

Absolutely. Add sessions from different artists to your cart and check out together. If any of your chosen time slots overlap, we'll flag it so you can adjust before confirming.

Question 14

Can I buy signing tickets on event day?

Accepted Answer

Yes, signing tickets are available at each artist's booth on event day, subject to availability. On-site purchases can be made via card terminal or eWallet — we're a cashless-preferred event. We recommend booking online in advance to lock in your preferred time slot.

Question 15

What if the time slot I want is sold out?

Accepted Answer

If your preferred slot is fully booked online, you can check the artist's booth on event day for any remaining walk-in availability. Slots are limited though, so we recommend booking early online to guarantee your spot.

Question 16

Can I bring my own card or item for the artist to sign?

Accepted Answer

This depends on the specific artist and session type you book. Some session types (like Blank Card) are specifically for personal items. Check the session description on the event page, or ask at the artist's booth on the day.

Question 17

How long does a signing session take?

Accepted Answer

Individual signing sessions are typically 15–30 minutes per time slot group. The exact duration depends on the artist and session type. Please arrive a few minutes early so things run smoothly for everyone.

Question 18

Is there a limit on how many sessions I can book per artist?

Accepted Answer

Limits vary by artist to ensure fairness for all fans. Each artist's booking page will show the maximum sessions allowed per person. This is to make sure as many fans as possible get the chance to meet their favourite artists.

Question 19

What payment methods are accepted?

Accepted Answer

Online: FPX (online banking) and credit or debit card, securely processed through Stripe. On-site (event day): Card terminal and eWallet payments accepted at signing booths. We're a cashless-preferred event — please bring a card or have your eWallet ready for a smooth experience.

Question 20

What is the presale payment structure?

Accepted Answer

Presale bookings use a split payment model — you pay a 50% deposit when you book, and the remaining 50% balance is due on event day at the signing booth.

Question 21

Are bookings refundable?

Accepted Answer

All bookings are final and non-refundable. Please review your selected time slots and session types carefully before completing payment. In the unlikely event of a cancellation on our end, we will reach out to all affected attendees directly with next steps.

Question 22

What is the platform fee?

Accepted Answer

A small platform fee is applied to online orders to support our booking platform, slot reservation system, and QR code generation. The exact amount is displayed in your order summary before you pay — no surprises.

Question 23

My payment failed but my slot is gone, what do I do?

Accepted Answer

If your payment fails, your slot hold expires and the slot returns to availability. Please try booking again — if the slot is taken, another time slot may be available. If you were charged but didn't receive a confirmation, please contact us on WhatsApp immediately with your email and the last 4 digits of your card.

Question 24

I didn't receive a booking confirmation email, what should I do?

Accepted Answer

Check your spam or junk folder first. If it's not there, log into tcgkl.com and visit your profile page — your bookings and QR codes are always available there regardless of email. If your booking doesn't appear, contact us on WhatsApp.

Question 25

Can I cancel or change my booking?

Accepted Answer

Bookings are non-refundable and cannot be changed online after payment. If you have an urgent situation, please reach out to us on WhatsApp and we'll do our best to assist on a case-by-case basis.

Question 26

Where is Kokoro Card Fest held?

Accepted Answer

Sungei Wang Plaza, Bukit Bintang, Kuala Lumpur. Getting there is easy — the AirAsia-Bukit Bintang Monorail station connects directly to the mall, and the Bukit Bintang MRT station is a 5-minute walk away. If you're driving, there's basement parking with over 1,000 spaces.

Question 27

What do I need to bring on event day?

Accepted Answer

Just your phone. You'll need your TCGKL account (logged in) for event entry, and your QR codes for any signing sessions you booked — these are available in your profile page and booking confirmation email.

Question 28

What if I arrive late to my signing session?

Accepted Answer

Please arrive at least 10 minutes before your scheduled time slot. Late arrivals may forfeit their session without refund, at the discretion of event staff.

Question 29

When does the event start and end?

Accepted Answer

Event hours and dates are listed on the event page at tcgkl.com/events. We recommend checking there for the most up-to-date schedule, as times may vary by event.

Question 30

Is there parking available near the venue?

Accepted Answer

Yes, Sungei Wang Plaza has basement parking with over 1,000 spaces. We also recommend public transport — the Monorail and MRT stops are very close and avoid the hassle of parking during a busy event.

Question 31

Is there food and drinks available at the event?

Accepted Answer

Yes! Sungei Wang Plaza has plenty of food options inside the mall. The event area itself may have vendor stalls depending on the event — check the event page for more details.

Question 32

Can I take photos at the event?

Accepted Answer

General photography is welcome at the event. For photos with artists, look for session types that include a photo opportunity, or ask the artist's staff on the day. Please be respectful of artists who prefer not to be photographed outside of designated sessions.

Question 33

My cart slot expired before I could pay, what happened?

Accepted Answer

Slots are held for 15 minutes once added to your cart. If you didn't complete payment in time, the slot is released back to other fans. Head back to the event page to re-add it — the slot may still be available.

Question 34

How do I know my booking is confirmed?

Accepted Answer

You'll receive a confirmation email with your QR code after successful payment. Your booking also appears in your profile page on tcgkl.com. If you see your booking there, you're all set!

Question 35

I booked two sessions that overlap in time, is that okay?

Accepted Answer

Our system will warn you about overlapping time slots before checkout. We recommend resolving any conflicts before confirming your order. If you have overlapping bookings already confirmed, please contact us on WhatsApp so we can advise on the best approach.

Question 36

I accidentally booked the wrong session or time slot.

Accepted Answer

Bookings cannot be changed online after payment is completed. Please contact our team on WhatsApp as soon as possible with your booking details, and we'll do our best to help.

Question 37

Which artists are attending the event?

Accepted Answer

The full artist lineup is listed on the event page at tcgkl.com/events. Each artist has their own card showing available session types and prices. The lineup is updated as new artists are confirmed, so check back regularly!

Question 38

Where can I find more information about a specific artist?

Accepted Answer

Visit tcgkl.com/artists for individual artist profiles including their bio, portfolio, and social links. Each artist's card on the event page also shows what sessions they're offering.

Question 39

What if an artist cancels or can't make it to the event?

Accepted Answer

In the rare event of an artist cancellation, all affected bookings will be refunded in full and we'll notify everyone by email. We'll also post an update on our social channels as soon as possible.

Kokoro Card Fest 2026

Event Gallery

Guest Artists

match

James Harris

Katsuji Mori

Ray Fujiwara

Sidsoot

Frequently Asked Questions

Session Guidelines

Getting Started

Entry & Tickets

Artist Signing Sessions

Payment & Refunds

Event Day & Venue

Cart & Booking Issues

Artists & Lineup